Frequently asked questions.
01. Product
Are they handmade?
– Of course, our watches are handcrafted with great care and precision. Qualified
watchmakers select, calibrate and assemble each component by hand, ensuring that each watch
meets our high standards.
This meticulous process creates unique, high-quality watches that
reflect our pursuit of perfection.
What mechanisms do we use?
We use proven Japanese mechanisms, primarily automatic mechanisms, known for
reliability, precision and durability.
These mechanisms, recognized worldwide, provide impeccable functionality tailored to
Your daily pace.
Can I configure my own watch?
Of course! We strive to make your dream watch a reality.
Customize every detail, from the dial and hands to the case and strap, to create your perfect watch.
that suits your style.
Create your dream watch using our expertise. Go to the configurator tab or
write to us to start designing!
What is the quality of our watches?
The quality of our watches is exceptionally high. We use high-quality components that
far exceed the quality of standard watches.
Are they waterproof?
The water resistance of our watches is 10 ATM or 30 ATM – depending on the model chosen.
Each variant has been designed with durability and safety in mind when in contact with water.
The exact water resistance class can be found in the product specifications.
02. Shipping
What is the shipping time?
Our standard models are delivered within 2-3 business days (Monday to Friday) and
For personalized watches, delivery time is 2 weeks.
The schedules provided take into account the high demand we are experiencing as well as the meticulous
the process that each watch undergoes, including assembly, testing, quality control and shipping.
Please note that delivery times may vary depending on the destination country.
What are the shipping costs?
Within Poland and the European Union, shipping is free for orders over PLN 500.
Outside of Europe, shipping is charged - you will see the exact cost in your shopping cart before placing your order.
Will I have to pay customs duties in my country?
Within the European Union, you will not pay any additional customs duties - the price you see is the final price.
When shipping outside Europe, customs duties and import taxes applicable in the recipient's country are not covered by us.
and may be charged upon delivery.
International delivery
For international shipments, delivery time is usually 5 to 14 business days, depending on the destination country and shipping method chosen.
Delivery within Poland
Domestic orders are typically shipped within 1-2 business days of order processing. Shipments are delivered by trusted couriers or to parcel lockers.
03. Order
Does Celesti offer a warranty?
Each watch is covered by a one-year manufacturer's warranty covering defects in the mechanism and workmanship.
This is our confirmation of the quality and precision of workmanship.
What is the order processing and delivery time?
Order processing times may vary depending on the watch model. Some models are available immediately, while others require additional preparation or personalization. Detailed information on processing times can be found on the individual product page.
How can you contact us?
We have customer service available to help you with any questions or concerns.
contact us via email, Instagram or WhatsApp.
Are there any sales opportunities?
Yes! In addition to free worldwide shipping, we're pleased to offer a special promotion:
Get 20% off your second watch with your purchase.
We also offer attractive wholesale prices for jewelers or companies interested in our products.
unique watches, with a minimum order of just 10 pieces.
Don't hesitate to contact us and take advantage of these fantastic offers!
Contact us
The team responds as quickly as possible
